Beyond Your Treatment, Become a Patient Advocate

Frequently Asked Questions

1. What is the My 1Health Patient Advocate program?
   This program empowers past My 1Health patients to connect their network with our global network of over 150+ leading hospitals and specialists. As a Patient Advocate, you earn rewards for referring patients while helping them access top-tier healthcare globally.
   Your role involves:
   

   • Connecting patients with the right specialists and facilities within our global network of over 150+ hospitals.
   • Providing patients with accurate and relevant information about treatment options and healthcare providers that we provide from our partner hospitals and specialists.
   • Empowering patients to make informed decisions about their health and well-being.
   • Earning generous service fees for every successful referral you make.
   • Joining a community of passionate individuals dedicated to improving global access to high-quality healthcare.

   
   In essence, you become a Healthcare Hero, guiding patients on their journey to recovery and improving lives around the world.
2. Who can become a My 1Health Patient Advocate?
   Any former My 1Health patient who is passionate about healthcare and building relationships is eligible to apply. We welcome individuals with diverse backgrounds and experiences.
3. How do I become a My 1Health Patient Advocate?
   Simply visit our website and schedule a brief call with a Patient Advocate Specialist to express your interest and complete a brief application. Once you are verified, you can get started to refer patients.
4. What kind of healthcare services can I refer patients to through the My 1Health Patient Advocate program?
   Our network covers a wide range of medical specialities and treatment types, offering solutions for diverse healthcare needs. Whether your network needs a routine checkup, consultation with a specialist, or even complex medical care, My 1Health can help:
   

   • Primary care: Referrals can access comprehensive general healthcare services, including preventive checkups, vaccinations, and chronic disease management.
   • Specialty care: Connect your network to a vast array of specialists across various fields, from cardiology and oncology to dentistry and mental health.
   • Diagnostic services: Facilitate access to advanced diagnostic technologies like MRI, CT scans, and lab tests for accurate medical assessment.
   • Hospitalisation and surgeries: If your referrals require specialised in-patient care, My 1Health can assist with finding the best hospitals globally and coordinating their treatment plans.
   • Emergency medical situations: In case of urgent medical needs, My 1Health offers support in finding immediate care at top-tier hospitals with the necessary expertise and resources, as well as arranging emergency evacuation through its partnerships with leading emergency evacuation providers and airlines globally.
5. Does My 1Health cover elective and wellness treatments?
   Yes, My 1Health extends its reach beyond essential healthcare to encompass a range of specialised elective and wellness treatments designed to enhance well-being and address specific needs. Through your referrals, your network can access:
   

   • Fertility treatments: We facilitate connections with leading fertility clinics and specialists offering advanced techniques like IVF and egg freezing.
   • Cosmetic surgery: Referrals can explore their cosmetic desires with access to skilled surgeons and accredited facilities for procedures like liposuction and breast augmentation.
   • Comprehensive wellness treatments: From personalised Longevity-focused therapies to Advanced diagnostic tools, My 1Health offers a diverse range of programs to support your network's preventive health and wellness goals.
   • And more: The possibilities go beyond these examples! If your network seeks a specific elective or specialised wellness treatment, our dedicated team will explore all possible avenues within our network to find the best options for them.
6. What services can I help my network access through the My 1Health Patient Advocate program?
   We provide a comprehensive range of services to support your network's healthcare journey, from initial consultations to post-treatment care. Here's a breakdown:
   

   • In-person appointment bookings: We connect your network with over 150+ top hospitals worldwide, facilitating hassle-free appointment scheduling with the specialists they need.
   • Tailored treatment plans: Our team works with hospitals and specialists to create personalised treatment plans based on individual needs and preferences. You'll have access to multiple options for comparison, ensuring your network receives the best possible care.
   • Online video consultations: Convenience is key! My 1Health offers remote consultations with leading specialists at many partner hospitals, allowing your network to connect with experts from the comfort of their own homes.
   • Second Medical Opinions: Unsure about a diagnosis or treatment plan? We facilitate access to remote second opinions from renowned specialists, providing valuable insights and peace of mind for your network.
   • Emergency evacuation: In case of unforeseen medical emergencies, we offer swift and reliable evacuation services to ensure your network receives prompt and critical care.
   • Insurance approvals and coordination: Navigating insurance complexities can be daunting. We'll handle insurance approvals and coordination with partner hospitals, ensuring your network's financial concerns are addressed seamlessly.
7. Does My 1Health provide medical advice
   No, My 1Health and our Patient Advocates do not offer medical advice. All medical information comes from licensed healthcare facilities and professionals within our network.
8. How do I refer patients?
   Our user-friendly online platform makes it easy to submit referrals and track their progress. Alternatively, you can submit information to your Patient Advocate Specialist, who will help you at any time. Simply get consent from the patient to allow you to share their information, provide patient information, desired treatment areas, and preferred locations, and we'll connect them with suitable hospitals globally.
9. Do I need to be a medical expert to refer patients?
   No, medical expertise is not required. Your role is to coordinate on behalf of patients in our network and provide information. Only Licensed healthcare facilities and professionals within the My 1Health network will provide any medical advice and recommendations.
10. What are the benefits for patients I refer?
    Your referrals enjoy the same hospital prices as patients who visit the hospital directly (no extra cost), access to top-tier specialists, and personalised support from our dedicated team. My 1Health simplifies their healthcare journey and offers peace of mind without charging the patient anything extra.
11. How do I earn rewards for referrals?
    You can choose from three reward options:
    

    1. Pass on the exclusive discounts on all My 1Health services for your referred patients.
    2. Extra points in our loyalty program redeemable for various rewards.
    3. Generous cash service fees.
12. How do I track my progress and rewards?
    Your online portal provides real-time access to your referral progress, earned rewards, and available redemption options.
13. Are there other benefits besides rewards?
    Yes! As a Patient Advocate, you'll be recognised for your contribution to improving global healthcare access. You'll also gain valuable communication and referral skills and enjoy the satisfaction of making a positive impact on others' lives.