At My 1Health, we are committed to protecting your privacy and we take great care with your personal information.
This policy will help you understand how we use and protect your data. If you have any questions, feel free to
contact us at email@example.com. This should be read together with our Terms and Conditions, which together
apply to your use of the My 1Health website, the My 1Health Booking Platform and the My 1Health Medical Practice
Management System as well as any other services offered by My 1Health.
Some of the Services My 1Health offers require us to learn more about you so that we can best meet your needs.
We receive Personal Information directly from you when you voluntarily provide us with such Personal Information, including the following:
We may also collect additional information, which may be Personal Information, as otherwise described to you at the point of collection or pursuant to your consent. You may still access and use some of the Services if you choose not to provide us with any Personal Information, but some features of the Services that require your Personal Information, such as booking doctors’ appointments, will not be accessible to you.
Some information, which may include Personal Information, is automatically collected when you use our Services, such as traffic data. We also may automatically collect certain data when you use the Services, such as:
My 1Health collects information (including Personal Information and Traffic Data) when you use and interact with the Services, and in some cases from third party sources. Such means of collection include:
We may use online behavioural advertising. Some of our partners use Tracking Tools, such as cookies, pixel tags, and other means, to collect information about a user’s online activities to display My 1Health ads to the user based on the user’s interests. Other Tracking Tools used by our partners may collect information when you use the Services, such as IP address, mobile device ID, operating system, browser, web page interactions, geographic location and demographic information, such as gender and age range. These Tracking Tools help My 1Health learn more about our users’ demographics and internet behaviours to allow us to provide relevant information based on the users’ behaviours.
We may use information that is not Personal Information to better understand who uses My 1Health and how we can
deliver a better healthcare experience, as well as what type of educational information is important to our users.
We use information, including Personal Information, to provide the Services and to help improve the Services, to develop new services, and to advertise (for example, to display My 1Health ads on other web services). Specifically, such use may include:
The security of your Personal Information is important to us. We endeavour to follow generally accepted industry standards to protect the Personal Information submitted to us, both during transmission and in storage. For example, when you enter sensitive information on our Site, we encrypt that information using Secure Socket Layer (SSL) technology.
We store and process your information on our servers in Kenya, the United Kingdom and abroad. We maintain industry standard backup and archival systems.
Your account is protected by a password for your privacy and security. If you access your account via a third-party site or service, you may have additional or different sign-on protections via that third-party site or service. You must prevent unauthorized access to your account and Personal Information by selecting and protecting your password and/or other sign-on mechanism appropriately and limiting access to your computer or device and browser by signing off after you have finished accessing your account.
Although we make good faith efforts to store Personal Information in a secure operating environment that is not open to the public, we do not and cannot guarantee the security of your Personal Information. If at any time during or after our relationship we believe that the security of your Personal Information may have been compromised, we may seek to notify you of that development. If a notification is appropriate, we will endeavour to notify you as promptly as possible under the circumstances. If we have your e-mail address, we may notify you by e-mail to the most recent e-mail address you have provided us in your account profile. Please keep your e-mail address in your account up to date which can be updated at anytime in your account profile.
You can always opt not to disclose information to us, but keep in mind some information may be needed to register with us or to take advantage of some of our features.
If you are a registered user of the Services, you can modify certain Personal Information or account information by logging in and accessing your account. The information you can view, update, and delete may change as the Services change.
If you wish to close your account, please email us at firstname.lastname@example.org. My 1Health will use reasonable efforts to promptly delete your account and the related information. Please note, however, that My 1Health reserves the right to retain information from closed accounts, including to comply with law, prevent fraud, resolve disputes, enforce the Agreement and take other actions permitted by law.
You must promptly notify us if any of your account data is lost, stolen or used without permission.
We retain Personal Information about you for as long as you have an open account with us or as otherwise necessary to provide you Services. In some cases, we retain Personal Information for longer, if doing so is necessary to comply with our legal obligations, resolve disputes or collect fees owed, prevent fraud, enforce the Agreement, or as otherwise permitted or required by applicable law, rule or regulation. Afterwards, we retain some information in a depersonalized or aggregated form but not in a way that would identify you personally.
If you are a parent or legal guardian of a minor, you may, in compliance with the Agreement, use the Services on behalf of such minor. Any information that you provide us while using the Services on behalf of your minor child will be treated as Personal Information as otherwise provided herein.
If you use the Services on behalf of another person, regardless of age, you agree that My 1Health may contact you for any communication made in connection with providing the Services or any legally required communications. You further agree to forward or share any such communication with any person on behalf of whom you are using the Services.
My 1Health will share basic Personal Information on the user with the Healthcare Providers who you elect to visit for an appointment through the Service. This ensures that an appointment can be booked at your preferred time and date. These Healthcare Service Providers may need to collect additional Personal Information from you to build a medical history while carrying out their duties.
The Healthcare Provider is required to obtain consent from the patient in person during their initial consultation, to allow the Healthcare Provider to collect and store Personal Information, Medical History and other Information as needed, on the patient. The Healthcare Provider will not share this information with us or anyone else without the prior approval of the patient. My 1Health is in no way responsible for obtaining this approval for the Healthcare Provider and is in no way liable for any data collected by the Healthcare Provider.