Help & FAQs

1. How do I schedule an in-person appointment or online consultation with Samsung Medical Center? 
   You can easily book an appointment by contacting our International Patient Care team through:
   
   WhatsApp: +1 718-550-0880 Telephone Number: +1 718-550-0880
   
   Email: [email protected]
   
   We will book your in-person appointments, virtual/online consultations, or second medical opinions to ensure you receive the expert care you need, no matter where you are.
2. Why do international patients choose Samsung Medical Center in South Korea for treatment?
   Samsung Medical Center is one of the top-ranked hospitals in South Korea for international patients because of:
   
   i. 90,000+ proton therapy cases and 20,000+ Gamma Knife surgeries performed
   
   ii. Advanced robotic systems like Da Vinci 5 used for complex cancer and organ surgeries
   
   iii. Multilingual patient support for seamless communication and care
   
   iv. 99% liver transplant success rate and expertise in rare, high-risk transplants
   
   v. Ranked 3rd globally and 1st in Asia for cancer treatment by Newsweek
   
   vi. First in the world to achieve HIMSS Stage 7 in four digital healthcare categories
   
   vii. Specialised treatment for rare diseases and complex surgeries, including South Korea’s first combined living donor liver and kidney transplant in a child
3. Will there be someone who speaks my language?     
   Yes, Samsung Medical Center offers multilingual interpretation services to support clear communication throughout your treatment.
   
   Languages available include English, Arabic, Chinese, Russian, Mongolian.
   
   English is widely spoken by all doctors, nurses, and medical staff, making communication clear and direct for most international patients.
4. Where is Samsung Medical Center located in South Korea?
   Samsung Medical Center is located in Gangnam-gu, Seoul, a well-connected and easily accessible district for international patients traveling to South Korea.
   
   It takes approximately one hour to reach the hospital from Incheon International Airport by car, and the facility is accessible via airport limousine buses, taxis, or subway.
   
   For added convenience, the hospital’s international patient services team can assist with hotel bookings at nearby accommodations, including patient-friendly hotels and serviced apartments within walking distance of the hospital.
   
   Whether you're arriving from overseas or another city in Korea, reaching Samsung Medical Center is simple and stress-free.
5. Can I get a treatment cost estimate before travelling to South Korea?
   Yes, Samsung Medical Center provides international patients with a detailed and personalised treatment cost estimate before travel, helping you plan your medical journey with confidence.
   
   This estimate typically includes the initial consultation, diagnostic tests, hospital stay, surgery or procedure fees, prescribed medications, and post-treatment follow-up care.
   
   Each cost breakdown is carefully reviewed by medical specialists to ensure it reflects the most accurate and appropriate care plan for your condition. By knowing your expected expenses in advance, you can make informed financial decisions and avoid surprises during your treatment in South Korea.
6. What international patient services are available at Samsung Medical Center in South Korea, South Korea?
   International patients benefit from full-service support, including:
   
   i. In-person and virtual consultations with top Korean specialists
   
   ii. Second medical opinions for complex or rare conditions
   
   iii. Medical visa assistance and document support
   
   iv. Cost estimates and transparent pricing for treatment plans
   
   v. Airport pick-up and drop-off service
   
   vi. Hotel accommodation booking near the hospital
   
   vii. Personalised travel and treatment itineraries
   
   viii. Post-treatment follow-ups and medical records access online
   
   ix. Multilingual interpretation and coordination from admission to discharge
7. How do I get in contact with Samsung Medical Center Specialist? 
   Reach out to a Samsung Medical Center Support Specialist through:
   
   WhatsApp / Call: +1 718-550-0880
   
   Email: [email protected]
   
   Our team will help match you with the right specialist and coordinate all aspects of your care journey