SENA AI - Comprehensive Product Overview

My 1Health's Intelligent Assistant for Referral Partners

What is Sena?

Sena AI is My 1Health's intelligent assistant designed specifically for Referral Partners to streamline patient referral workflows, eliminate information bottlenecks, and enhance the partner experience.

Available 24/7, Sena provides instant access to the My 1Health partner network data through both the RPNS (Referral Partner Network System) portal and WhatsApp.

Core Capabilities

1. Instant Cost Estimates

• Functionality: Obtain treatment price ranges without submitting a complete case file
• Business Value:
  • Set patient expectations early in the consultation process
  • Maintain productive conversations without delays
  • Reduce time spent on preliminary case submissions
  • Enable faster patient decision-making

2. Facility & Destination Comparisons

• Functionality: Side-by-side analysis of hospitals and destinations
• Comparison Criteria:
  • Cost structures
  • Quality indicators
  • Accreditations and certifications
  • Specialties and service offerings
  • Location and accessibility
• Business Value:
  • Make data-driven referral decisions
  • Match patients to optimal facilities based on multiple factors
  • Provide clients with transparent, objective comparisons

3. Hospital Profiles in One View

• Functionality: Comprehensive facility information accessible instantly
• Profile Components:
  • Location details and contact information
  • Specialty areas and departments
  • Success indicators and outcomes data
  • Accreditations and certifications
  • Infrastructure and capabilities
• Business Value:
  • Quick facility vetting during patient consultations
  • Immediate access to credibility markers
  • Reduced research time per case

4. Smart Facility Recommendations

• Functionality: AI-powered shortlists of best-fit hospitals
• Recommendation Filters:
  • Medical condition or diagnosis
  • Specific procedures required
  • Budget constraints
  • Geographic location preferences
  • Quality and accreditation requirements
• Business Value:
  • Accelerate the matching process
  • Ensure appropriate facility selection
  • Reduce back-and-forth with My 1Health team

5. My 1Health Services Information

• Functionality: On-demand information about partner network and services
• Query Types:
  • Service offerings and capabilities
  • Partner network composition
  • Supported procedures and specialties
  • Process and workflow questions
  • Partnership terms and requirements
• Business Value:
  • Self-service access to operational information
  • Reduced dependency on account managers for routine queries
  • Faster onboarding for new team members

Access Methods

RPNS (Referral Partner Network System) Integration

Best For: Structured workflows, detailed comparisons, comprehensive case management

Access Process:

1. Log into your RPNS partner portal
2. Select "Ask Sena" from the navigation
3. Receive detailed estimates, comparisons, and hospital information in structured formats

Use Cases:

• Complex case evaluations requiring detailed data
• Multi-facility comparisons
• Documentation and record-keeping
• Team collaboration on cases

WhatsApp Integration

Best For: Quick queries, real-time patient consultations, mobile access

Setup Process:

1. Verify your phone number in your account settings
   • Navigate to: Profile → Account Settings
   • Or visit: https://referral.my1health.com/profile/account-settings
2. Message +1 (510) 972-1011
3. Initiate conversation with "Hi Sena"

Use Cases:

• Immediate responses during patient calls
• On-the-go access to network information
• Quick cost estimates
• Appointment scheduling inquiries
• Treatment plan clarifications

Recommended For: Fast response times and conversational interface

Business Benefits

Operational Efficiency

• Reduced Response Times: 24/7 availability eliminates wait times for basic information
• Decreased Back-and-Forth: Get answers instantly rather than email chains or phone tag
• Streamlined Workflows: Access multiple data points without switching platforms or making multiple requests

Enhanced Partner Experience

• Empowerment: Self-service access to comprehensive network data
• Confidence: Credible, accurate information to share with patients immediately
• Flexibility: Choose your preferred communication channel (portal or WhatsApp)

Improved Patient Outcomes

• Faster Decision-Making: Provide patients with information when they need it
• Better Matching: Data-driven facility recommendations increase patient satisfaction
• Transparency: Clear cost estimates and facility comparisons build trust

Scalability

• Consistent Information: All team members access the same accurate data
• Training Support: New team members can query Sena for onboarding information
• Volume Handling: Manage more cases without proportional increases in support needs

Technical Specifications

• Availability: 24/7/365
• Integration Points: RPNS Portal, WhatsApp
• Data Sources: My 1Health Partner Network System
• Response Format: Conversational AI with structured data outputs
• Language Support: English (primary)
• Update Frequency: Real-time access to current partner network data

Getting Started

For RPNS Users

Log into your existing portal and look for the "Ask Sena" feature to begin using the AI assistant immediately.

For WhatsApp Users

1. Ensure your phone number is verified in account settings
2. Save +1 (510) 972-1011 as a contact
3. Send your first message: "Hi Sena"
4. Begin asking about costs, facilities, appointments, or treatment plans

Best Practices

• Start with specific questions (e.g., "What are cost estimates for cardiac bypass surgery?")
• Use Sena for preliminary research, then follow standard case submission for formal referrals
• Leverage WhatsApp for time-sensitive queries during patient consultations
• Use RPNS integration for detailed comparisons and documentation