Understanding My1Health Care Pathways: A Complete Guide for Referral Partners

As a My1Health Referral Partner, you play a vital role in connecting patients with life changing healthcare services across our global network of hospitals. 

Care Pathways and Signature Treatments are the foundation of how My1Health transforms patient demand into clear, efficient, and outcome driven care experiences.

This guide will walk you through each pathway, helping you understand how to position patients into the right care journeys, deliver better outcomes, and convert trust into successful cases.

What Are Care Pathways?

Care Pathways are structured care journeys that help you match patients to the right specialists, treatments, and next steps. 

Think of them as specialised channels that direct patients to the most appropriate treatments and services based on their current health situation and needs.

As a Referral Partner, you own the patient journey within a pathway from first conversation through follow up and progression. 

By understanding these pathways, you can:

• Quickly identify which pathway fits your patient's needs
• Submit more accurate referrals with the right information
• Reduce back and forth communication with case managers
• Help patients get treatment plans faster
• Increase your referral success rate

Let's explore each of the pathways in detail.

What Are Signature Treatments?

Signature Treatments are My1Health’s most trusted, repeatable, and high impact care offerings. 

Each Care Pathway includes 2 – 3 Signature Treatments that anchor outcomes, pricing, and patient expectations.
 
Appointments, consultations, and diagnostics are often gateways, but Signature Treatments represent the complete care experience.

1. Diagnostic Led Care Pathway

What It Is

The Diagnostic Led Care Pathway is designed for patients who are experiencing symptoms but don't yet have a clear diagnosis. 

These patients know something is wrong, but they need specialised testing and expert evaluation to understand what's causing their symptoms.

Primary Use Case

This pathway serves patients with:

• Unclear diagnosis despite initial consultations
• Complex symptoms that don't point to an obvious condition
• Multiple symptoms affecting different body systems
• Conditions that require specialised diagnostic procedures

Signature Treatments

Patients in this pathway typically receive:

• Urology and Gynecology Diagnostics: Advanced testing for urinary, reproductive, and pelvic health issues
• Chronic Pain Diagnostics: Specialised evaluations to identify the source of ongoing pain
• Neurology Diagnostics: Brain and nervous system testing including imaging, nerve studies, and specialist consultations

Ideal Patients for This Pathway

Look for patients who:

• Have been to multiple doctors without getting answers
• Experience symptoms that are persistent but unexplained
• Have been told they need specialised testing not available locally
• Are dealing with complex health issues that require expert diagnosis
• Need second opinions on confusing or conflicting diagnoses

What This Means for You as an RP

When you encounter patients who are stuck in the "we're not sure what's wrong" phase, this is your pathway. 

These referrals are particularly valuable because once patients receive their diagnosis, they often continue with treatment through My1Health's network, creating ongoing value from your referral.

2. Procedure Ready Care Pathway

What It Is

The Procedure Ready Care Pathway is for patients who already have a confirmed diagnosis and are ready to proceed with treatment. 

Primary Use Case

This pathway serves patients with:

• Confirmed diagnosis with a clear treatment plan
• Medical readiness to undergo procedures or surgery
• Decisions already made about moving forward with treatment

Signature Treatments

This pathway includes a wide range of procedures:

• Orthopaedic Surgery: Knee replacements, hip replacements, and joint surgeries
• Transplants: Liver, kidney, and bone marrow transplants
• Regenerative and Stem Cell Therapy: Advanced treatments for various conditions

Ideal Patients for This Pathway

Look for patients who:

• Have been told they need surgery or a specific procedure
• Have exhausted local treatment options
• Are seeking faster access to procedures
• Need specialised surgeries not available locally
• Have been advised by their doctors to pursue specific treatments
• Are medically cleared and ready to proceed with treatment

What This Means for You as an RP

This is often the most straightforward pathway because the patient knows what they need. Your role is to connect them with our network where they can access the procedure faster or at a better quality to cost ratio. These referrals typically move quickly from submission to treatment planning.

3. Cardiology Care Pathway

What It Is

The Cardiology Care Pathway focuses on patients with known or suspected heart conditions who need advanced diagnostic procedures or interventions to manage their cardiac health.

Primary Use Case

This pathway serves patients with:

• Existing heart disease requiring diagnosis and treatment planning
• Cardiac symptoms that need expert evaluation
• Known heart conditions requiring intervention or surgery

Signature Treatments

Patients in this pathway may receive:

• Advanced Cardiac Diagnostic Package: Comprehensive heart testing including ECG, echocardiograms, stress tests, and cardiac imaging
• Coronary Angiography with or without Stenting: Procedures to visualise heart arteries and open blocked vessels
• Cardiac Catheterisation: Diagnostic and therapeutic procedures performed through blood vessels

Ideal Patients for This Pathway

Look for patients who:

• Have been diagnosed with heart disease and need treatment
• Experience chest pain, shortness of breath, or irregular heartbeat
• Have a family history of heart disease and concerning symptoms
• Have been told they need heart procedures like stenting or catheterisation
• Need advanced cardiac testing not available in their area
• Are managing conditions like coronary artery disease, heart valve problems, or arrhythmias

What This Means for You as an RP

Heart conditions are often time sensitive, making these high priority referrals. Patients in this pathway typically understand the seriousness of their condition and are motivated to move forward quickly, which can lead to faster case progression and commission realisation.

4. Preventive & Health Wellness Pathway

What It Is

The Preventive & Health Wellness Pathway focuses on proactive healthcare for people who want to maintain their health, detect problems early, or invest in their long term wellbeing before serious issues develop.

Primary Use Case

This pathway serves people seeking:

• Preventive care and early disease detection
• Comprehensive health assessments
• Wellness optimisation and longevity planning

Signature Treatments

Patients in this pathway receive:

• Full Body Health Check Up: Comprehensive medical examinations including blood work, imaging, and specialist consultations
• Cancer Screening: Early detection testing for various types of cancer
• Longevity Program: Personalised health optimisation plans focused on extending health span and lifespan

Ideal Patients for This Pathway

Look for patients who:

• Want comprehensive health assessments beyond basic checkups
• Have family histories of serious diseases and want early detection
• Are health conscious individuals investing in preventive care
• Are approaching milestone ages (40, 50, 60) and want baseline health assessments
• Are executives or high net worth individuals prioritising their health
• Want advanced screening not available or affordable locally
• Are interested in longevity medicine and health optimisation

What This Means for You as an RP

This pathway attracts a different type of patient those who are proactive about health rather than reactive to illness. These patients often have the financial means for self pay services and may return for annual or regular wellness visits, creating potential for recurring referral commissions.

5. Fertility & Women's Health Pathway

What It Is

The Fertility & Women's Health Pathway is dedicated to patients seeking reproductive healthcare, from fertility treatments to gynaecological care requiring specialised programs and expertise.

Primary Use Case

This pathway serves patients who:

• Are trying to conceive and need fertility assistance
• Require specialised reproductive care
• Need program based, high touch care for reproductive health

Signature Treatments

Patients in this pathway may receive:

• IVF/ICSI Cycle: In vitro fertilisation and intracytoplasmic sperm injection procedures
• Fertility Diagnostics: Comprehensive testing to identify fertility issues
• Endometriosis Care: Specialised treatment for endometriosis and related conditions

Ideal Patients for This Pathway

Look for patients who:

• Have been trying to conceive without success
• Have been diagnosed with fertility issues
• Need IVF or other assisted reproductive technologies
• Are seeking fertility treatments not available or affordable locally
• Want access to higher success rates than available at home
• Have endometriosis affecting their quality of life or fertility
• Need specialised women's health care beyond basic gynaecology
• Are considering egg freezing or fertility preservation

What This Means for You as an RP

Fertility treatments are deeply personal and often involve significant emotional and financial investment. These patients are typically highly motivated and have done extensive research. They value expertise and success rates, making our international network's advanced facilities particularly attractive. Successful outcomes can also lead to referrals from grateful patients to others in similar situations.

6. Oncology Care Pathway

What It Is

The Oncology Care Pathway provides comprehensive cancer care services, from getting second opinions on diagnoses to receiving advanced treatments. This pathway is built around validation and careful care planning for cancer patients.

Primary Use Case

This pathway serves patients who:

• Have been diagnosed with cancer or suspect they might have cancer
• Need validation of their diagnosis or treatment plan
• Are seeking comprehensive cancer care

Signature Treatments

Patients in this pathway receive:

• Multidisciplinary Cancer Second Opinion: Expert review of diagnosis and treatment plans by a team of specialists
• Surgical and Chemotherapy: Surgical removal of tumours and medical cancer treatment
• Proton Therapy: Advanced, targeted radiation therapy with fewer side effects

Ideal Patients for This Pathway

Look for patients who:

• Have recently been diagnosed with cancer
• Want a second opinion on their cancer diagnosis or treatment plan
• Are seeking more advanced treatments than available locally
• Want access to cutting edge therapies like proton therapy
• Need multidisciplinary cancer care (multiple specialists working together)
• Are looking for alternatives to recommended treatments
• Want comprehensive cancer care in one location
• Are seeking better outcomes or fewer side effects from treatment

What This Means for You as an RP

Cancer care is one of the most critical and high value pathways. Patients and families are typically willing to travel for better treatment options, especially for access to advanced therapies or top specialists. 

The multidisciplinary approach where various specialists collaborate on care is often not available locally, making international referrals particularly valuable. 

These cases require sensitivity and excellent support, but they represent some of the most meaningful work you'll do as an RP.

7. Cosmetics & Aesthetic Transformation Pathway

What It Is

The Cosmetics & Aesthetic Transformation Pathway serves patients seeking elective procedures to improve their appearance or address aesthetic concerns. 

These are outcome driven; self pay procedures focused on patient satisfaction and transformation.

Primary Use Case

This pathway serves patients who:

• Want aesthetic improvements
• Are seeking elective cosmetic procedures
• Are willing to invest in their appearance and confidence

Signature Treatments

Patients in this pathway may receive:

• Rhinoplasty: Nose reshaping surgery
• Hair Transplants: Surgical hair restoration procedures
• Body Contouring: Procedures to reshape body contours including liposuction, tummy tucks, and body lifts
• Dental Procedures (Smile Makeover): Comprehensive cosmetic dentistry including veneers, implants, and whitening

Ideal Patients for This Pathway

Look for patients who:

• Are unhappy with specific aspects of their appearance
• Have researched cosmetic procedures and are ready to proceed
• Are seeking better quality or value than available locally
• Want to combine procedures (such as medical tourism packages)
• Are looking for experienced surgeons with proven results
• Want privacy and discretion for their procedures
• Are interested in combining treatment with recovery in a desirable location

What This Means for You as an RP

Aesthetic procedures often represent excellent opportunities because patients are self pay, highly motivated, and typically ready to move forward quickly once they've made their decision. 

Many patients in this category are open to traveling for better value or higher quality results. Word of mouth referrals are also common in cosmetic procedures, as satisfied patients often share their experiences with friends and family.

How to Best Position Your Cases for Success

Now that you understand the care pathway framework, let's focus on how you can submit referrals that get faster responses and better outcomes. 

The way you present a case can significantly impact how quickly our case managers can move patients forward.

1. Provide Complete and Clear Documentation

What This Means: Submit all relevant medical records, test results, imaging reports, and doctor's notes upfront. Incomplete documentation is the number one cause of delays in treatment planning.

Best Practices:

• Organise documents by date, with the most recent first
• Include both the original reports and any translations if documents are not in English
• Make sure all pages are readable (clear scans or photos)
• Label each document clearly (e.g., "MRI Report   December 2025," "Blood Test Results   January 2026")
• Include a summary of the patient's medical history in your submission

Why This Matters: Case managers can begin developing treatment plans immediately when they have complete information, rather than waiting to request additional documents. This speeds up the entire process and demonstrates your professionalism.

2. Assess and Communicate Patient Readiness

What This Means: Help us understand where the patient is in their decision making process and their readiness to proceed with treatment.

Best Practices:

• Indicate if the patient is ready to travel immediately or needs time to prepare
• Share any timeline constraints (work commitments, travel restrictions, family obligations)
• Communicate the patient's budget expectations or financial readiness
• Note if the patient is comparing options or if My1Health is their first choice
• Mention any concerns or hesitations the patient has expressed

Why This Matters: Understanding patient readiness helps case managers tailor their approach and set realistic timelines. A patient ready to travel within two weeks requires a different response than someone still researching options for a procedure planned six months out.

3. Set Clear Expected Timelines

What This Means: Be transparent about when the patient needs or expects to receive treatment and work backward from there.

Best Practices:

• Ask patients directly about their preferred timeline
• Consider visa processing time if international travel is required
• Factor in any medical urgency (emergency cases vs. elective procedures)
• Communicate seasonal or personal timing factors (avoiding certain months, coordinating with work leave)
• Be realistic about what's achievable don't overpromise on behalf of My1Health

Why This Matters: Clear timelines allow case managers to prioritise appropriately and coordinate with hospitals to secure slots that match patient needs. This prevents misalignment of expectations and increases patient satisfaction.

4. Include Patient Contact Preferences

What This Means: Let us know how, when, and in what language the patient prefers to be contacted.

Best Practices:

• Provide accurate phone numbers, email addresses, and backup contacts
• Specify the patient's preferred communication method (email, WhatsApp, phone calls)
• Mention time zone and best times for contact
• Note language preferences and whether interpretation is needed
• Clarify whether the patient wants updates through you as the RP or directly

Why This Matters: Respecting communication preferences builds trust and ensures important information doesn't get lost. It also shows cultural sensitivity and professionalism that reflects well on you as the referring partner.

5. Highlight Any Special Circumstances

What This Means: Share any unique factors about the patient's situation that might affect care planning.

Best Practices:

• Mention if the patient has travel limitations or mobility issues
• Note any dietary restrictions, religious considerations, or cultural preferences
• Indicate if the patient needs accommodation for family members or caregivers
• Share any previous negative healthcare experiences that might affect trust
• Mention if the patient is a VIP, public figure, or requires extra privacy

Why This Matters: Special circumstances allow us to provide personalised care from the start, preventing issues and ensuring the patient feels understood and valued.

6. Provide Context on Patient Motivation

What This Means: Help us understand why the patient is seeking care internationally and what matters most to them.

Best Practices:

• Explain what drove the patient to seek care abroad (better technology, shorter wait times, cost, expertise)
• Share what the patient values most (success rates, recovery time, cost savings, specific doctor reputations)
• Mention any previous international medical experiences
• Note what alternatives the patient has considered or rejected
• Communicate the patient's primary concerns or fears

Why This Matters: Understanding patient motivation helps case managers emphasise the right aspects of treatment plans and address concerns proactively, increasing conversion rates and patient satisfaction.

7. Keep Information Current and Updated

What This Means: Make sure all the information you submit reflects the patient's current situation.

Best Practices:

• Verify that medical records are recent (ideally within the last 3 to 6 months for chronic conditions)
• Update us if the patient's condition changes after initial submission
• Inform us immediately if the patient's timeline or circumstances change
• Reconfirm patient interest if there's been a gap since initial inquiry
• Let us know if the patient has received new diagnoses or treatment elsewhere

Why This Matters: Outdated information can lead to inappropriate treatment plans or wasted effort. Keeping information current ensures resources are focused on patients who are genuinely ready to proceed.

Final Thoughts: Your Role as a Trusted Advisor

As a My1Health Referral Partner, you're a trusted advisor helping patients navigate one of the most important decisions of their lives. 

By understanding these care pathways and positioning your cases effectively, you:

• Build trust with patients who see you as knowledgeable and helpful
• Speed up the process by submitting complete, well organised referrals
• Increase your success rate by matching patients to the right pathways
• Earn commissions faster through efficient case progression
• Create better outcomes for patients who receive appropriate, timely care

The quality of your referrals reflects your professionalism and commitment to patient care. By following the guidance in this article, you're not just improving your referral success you're genuinely making a difference in people's lives by connecting them with the care they need.

Questions or Support Needed?

If you have questions about which pathway is right for a specific patient, or if you need guidance on positioning a complex case, don't hesitate to reach out to your designated Referral Partner Manager. We're here to help you succeed.

Thank you for being a valued partner in our mission to connect patients with world class healthcare.