Specialist overseas care, governed at every step.

My 1health partners with insurers across the GCC to coordinate complex specialist care overseas: full insurer authority, pre-treatment authorisation, Guarantee of Payment, and a vetted global hospital network across three continents.

Request a Partnership Call How It Works
TPA professionals collaborating
53,000+ Patients assisted across our network
150+ Countries where we've coordinated treatment
350+ Vetted global hospital partners
Trusted by top healthcare providers in the Middle East
American Hospital Dubai NMC Hospital Fakeeh University Hospital King's College Hospital Burjeel Hospitals Cromwell Hospital Mediclinic Middle East Hospitals The London Clinic Hospital Circle Rehabilitation Dexeus University Hospital

How We Support You

From the first referral to final discharge and closure, your team stays in control, your members receive specialist care, and nothing moves without your authorisation.

Insurance specialist reviewing case documentation
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The Guarantee of Payment: Your Financial Cornerstone

The single biggest operational difference between My 1health and a standard referral model.

Doctor discussing guarantee of payment with patient

Four structured capabilities covering the full case lifecycle — from hospital sourcing to final discharge and closure.

  • Hospital Identification: Clinically appropriate specialist facilities, strictly accredited and matched to your member's coverage tier.

  • Pre-Treatment Authorisation: No service is rendered without your pre-authorisation. Cost estimates and treatment plans are submitted for your approval before any commitment is made.

  • Care Coordination: Managing the full patient journey: travel, on-ground support, admissions, monitoring milestones, and discharge. One contact at My 1health throughout.

  • GOP Control & Reconciliation: Billing transparency and full reconciliation. Every invoice traceable against your approved GOP, with zero leakage.

53,000+

Patients Assisted Worldwide

10+

Global Insurance Partners

4.8/5

Verified Google Reviews Rating

24hr

GOP Turnaround

Governance and Control

Complete visibility and oversight — our model ensures your team retains full authority over every medical and financial decision, at every step of the case.

Insurance partnership meeting

Pre-Treatment Authorisation

No service is rendered without your pre-authorisation. Cost estimates and treatment plans are approved before any commitment is made.

No Open-Ended GOPs

Every GOP is issued within a fixed, pre-approved limit. No open-ended commitments, no billing surprises after discharge.

Insurer Retains Authority

You retain full medical and financial authority at every stage. We execute; you approve. Nothing moves without your explicit sign-off.

Provider Approval

All hospital and specialist recommendations are submitted to you before engagement. Your team selects from a shortlist of accredited facilities.

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Showcasing Our Global Footprint

Partner with My 1Health for seamless access to the top international hospitals for your policyholders:

Why Your Members Seek Specialist Care Overseas

Some common specialties coordinated by My 1health

Doctor with patient

GCC members have access to strong local healthcare, but for complex, rare, or highly specialised conditions, certain clinical programmes and specialist expertise are only available internationally. My 1health coordinates these cases with the same governance standards your team expects at home.

Complex Oncology & Rare Diseases
Top destinations: India UK
Cardiac & Vascular Surgery
Top destinations: India UK
Neurology & Neurosurgery
Top destinations: India UK
Orthopaedic & Spinal Surgery
Top destinations: India
Second Medical Opinions
Top destinations: India
Paediatric Specialist Care
Top destinations: India UK

How It Works

A structured, documented process from your first referral to final discharge and closure. Designed to give your team complete visibility and your members an exceptional specialist care experience.

Insurance partnership meeting
01
Partnership agreement Within 2 weeks

We configure your governance parameters (GOPs, benefit tiers, preferred hospitals, reporting formats) before your first case is submitted.

02
Case submitted Within the hour

Submit a referral with the patient's records. We acknowledge within the hour and return a plan and cost estimates within 24 hours.

03
You authorise, we coordinate Full journey managed

Once you issue pre-authorisation and GOP, we handle everything: travel, accommodation, on-ground support, admissions, and post-treatment follow-up.

04
Discharge and closure Full docs delivered

A single consolidated invoice and full documentation, reconcilable against your approved GOP. Audit-ready from day one.

Frequently Asked Questions

Find answers to common queries about our specialised healthcare solutions.

Which destinations does My 1Health coordinate care to from the GCC?
My 1Health coordinates overseas care across three continents from Africa: Asia (India and broader South East Asia), Europe (the United Kingdom), and within Africa (South Africa). The appropriate destination for each case depends on the clinical requirements, your member's coverage tier, and any destination preferences stated in the policy. All hospitals on our panel are independently vetted and accredited.
What types of cases does My 1health handle from GCC markets?
My 1health coordinates complex specialist cases from GCC markets including oncology and rare disease treatment, complex cardiac and vascular surgery, neurology and neurosurgery, orthopaedic and spinal surgery, paediatric specialist care, and advanced diagnostic second opinions. We coordinate any complex specialist case where international care is clinically indicated — contact our team to discuss a specific case type.
How does My 1health ensure our members receive a premium care experience?
Every hospital on our panel is independently accredited and vetted before engagement. We manage the full care journey — travel, accommodation, on-ground support, admissions, and post-treatment follow-up — through our dedicated coordination team. Your member has one point of contact at My 1health throughout their case, with your case management team kept informed at every milestone.
How does the GOP process work with My 1health?
The Guarantee of Payment is issued by your team — not by My 1health. Once you issue a GOP for a specific case, your member can access specialist care at our panel facilities under that GOP. We manage the hospital billing against the GOP and reconcile it back to you at case close-out. No service is initiated without a valid GOP in place, and no costs are incurred beyond the preapproved GOP limit.
Can My 1health accommodate tiered benefit plans?
Yes. My 1health configures your governance parameters — including benefit tiers, coverage limits, preferred hospital categories, and reporting requirements — before your first case is submitted. Cases are routed and managed in line with the specific tier applicable to each member. Every insurer's governance rules are applied independently and separately.
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Ready to Improve Specialist Care Access for Your Members?

Talk to our partnerships team and see how My 1health supports GCC insurers, from first referral to final discharge and closure.

No retainers . No minimum volumes . First case within weeks