How My 1Health Works: Your Guide to Accessing Medical Treatment Abroad at No Cost

Getting a diagnosis is one thing. Finding the right hospital, in the right country, at a cost that works, while life keeps moving, is another thing entirely.

Every year, patients from 150+ countries travel abroad for treatment they cannot access or afford at home. The ones who reach the right hospital are the ones who had someone in their corner.

My 1Health is a global medical tourism company and facilitator, partnered with 350+ hospitals across 21 countries, and has assisted 54,000+ international patients at no cost to them.

One dedicated patient specialist handles your hospital matching, treatment plan, visa, travel, and aftercare from the first message to the day you come home.

This guide covers exactly how My 1Health works, what happens at every stage, and what you can expect from the moment you reach out. By the end, the decision about whether to proceed will be yours to make with full clarity.

Speak to a My 1Health patient specialist about your options today 

What Does a Medical Tourism Facilitator Do?

A medical tourism facilitator is an independent company that connects international patients to verified hospitals abroad and manages the full coordination from first enquiry to post-treatment follow-up, at no charge to the patient.

The difference between going alone and using a facilitator comes down to one thing. When you contact a hospital directly, you are a stranger in their system.

When My 1Health contacts them on your behalf, you are a referred patient with a reviewed case file, a matched specialist, and a team that already knows your situation.

My 1Health is not a travel agent. It is not a hospital booking platform. It is accountable to you, not the hospital, and its role is to make sure the right patient reaches the right specialist with everything in place.

What My 1Health handles on your behalf

• Identifying partner hospitals that genuinely specialise in your condition
• Forwarding your medical reports to the hospital specialist board for clinical review
• Obtaining treatment plans and cost estimates from up to three matched hospitals
• Managing visa invitation letters, documentation, and application support
• Coordinating flights, accommodation, airport transfers, and on-the-ground logistics
• One dedicated point of contact, available 24/7, throughout your entire journey
• Post-treatment follow-up and coordination with your home doctor

One clarification that matters: My 1Health does not make clinical decisions.

The hospital's specialist multidisciplinary team (MDT) reviews your reports and prepares your treatment plan. My 1Health coordinates everything around it.

Is My 1Health Free for Patients? The Full Answer

Yes. My 1Health is completely free for every patient. There are no consultation fees, platform fees, coordination charges, or hidden costs added to your treatment bill.

Patients pay the same price they would pay going directly to the hospital. This is My 1Health's same-price guarantee, applied to every one of the 54,000+ patients assisted since 2018.

What is included at no cost to you

Everything listed below is part of My 1Health's coordination service, at no charge:

• Hospital matching for your specific condition and budget
• Treatment plan from the hospital's specialist board
• Full cost estimate including procedure, accommodation, and logistics
• Second medical opinion
• Visa invitation letter from the partner hospital
• Visa application assistance
• Travel itinerary planning around your treatment schedule
• Airport transfer coordination at the destination
• Accommodation booking near the hospital for patient and companion
• Flight booking for patient and companion
• Language interpretation at all partner hospitals
• Post-treatment follow-up
• Medication ordering on return home
• Family updates, with your consent, throughout treatment

The hospital covers My 1Health's coordination fee. Your bill at the hospital reflects the standard hospital price for your procedure. Nothing is added.

54,000 Patients In: Why People Choose My 1Health

My 1Health's 4.8/5 rating on verified Google Reviews is not a marketing metric. It is what patients report after they are home, recovered, and reflecting on the full experience.

Founded in Nairobi in 2018, My 1Health was recognised as Best New Referral Partner of the Year by VitalLife and Bumrungrad International Hospital in its first year of operation.

Every award in the table below came from partner hospitals measuring actual referral performance, not brand submissions.

What patients consistently say makes the difference

• One specialist, start to finish. The same person handles your case from first message to post-treatment follow-up, not a queue, not a rotating team.
• 3 treatment plans. Your case goes to three partner hospitals simultaneously, so you can compare options before deciding.
• Your language, not theirs. Your patient specialist communicates with you in your preferred language throughout.
• Round-the-clock availability. Time zones are not a factor. Your specialist is reachable when you need them.

Find out which hospitals My 1Health recommends for your condition 

How Medical Tourism Works Step by Step with My 1Health

From your first message to the day you come home. Every step handled by your dedicated patient specialist.

Step 1: Your first contact

Reach out by WhatsApp (+1 718 550 0880), phone (+1 718 550 0880), or email ([email protected]) in any language.

No intake form. No waiting room. Your specialist picks up the conversation from there.

Step 2: Understanding your situation

Before any hospital is suggested, your specialist asks what matters: your diagnosis, your budget range, when you hope to travel, and whether a companion is travelling with you.

Specific needs such as paediatric care, religious considerations, or a preferred country all shape the recommendation.

Step 3: Hospital matching

Your medical reports are forwarded securely to three matched partner hospitals.

The hospital's specialist board reviews your case and prepares a tailored treatment plan and cost estimate.

My 1Health coordinates this. The clinical assessment is done by the hospital's team.

Step 4: Reviewing your options

You receive all three treatment plans with full cost breakdowns. Your specialist walks you through each one.

You and your family decide which fits your needs, budget, and timeline.

Step 5: Visa and documentation

Your specialist requests the visa invitation letter from the chosen hospital and supports you through the visa application at no cost.

Step 6: Travel and logistics

Flights booked. Accommodation arranged near the hospital. Airport transfers confirmed.

A full travel itinerary is built around your treatment schedule for you and your companion.

Step 7: On-ground support

Your specialist stays in contact throughout your treatment. If anything changes, they manage it.

Language interpretation is available at every partner hospital. Your family can be kept informed with your consent.

Step 8: Coming home

Medical records go securely to your doctor at home. Post-treatment follow-up is coordinated.

If a return visit is needed, your specialist handles rebooking. Medication ordering on return is managed where required.

Everything My 1Health Manages So You Can Focus on Getting Better

By the time most patients find My 1Health, they already have one pressing question: how much of this do I have to figure out myself? The answer is: almost none of it.

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Here is the full picture of what your patient specialist manages from the moment you reach out:

Hospital access and clinical coordination

• In-person appointments at 350+ partner hospitals globally
• Video consultations with specialists before you commit to travel
• Second medical opinions from the hospital's specialist board
• Secure forwarding of your medical reports, scans, and diagnosis to the hospital MDT
• Treatment plan and cost estimate returned directly from the hospital
• All documentation: invitation letters, referral letters, pre-admission forms

Travel, visa, and logistics

• Medical visa support: invitation letter from the partner hospital, full application assistance
• Flight booking for patient and companion
• Accommodation near the hospital
• Airport pickup and drop-off at the destination
• Travel itinerary built around your treatment schedule
• Emergency medical evacuation service
• Language interpretation at all partner hospitals

During and after treatment

• 24/7 dedicated patient specialist throughout the entire journey
• Family updates with your consent while you are away
• Post-treatment follow-up coordinated with your home doctor
• Medical records transferred securely after treatment
• Medication ordering on your return home
• Rebooking support if a return visit to the hospital is needed
• Insurance claim support where applicable

Additional services

• Health screening and executive wellness packages
• Medical tour packages
• Health cost calculator: my1health.com/health-cost-calculator

Ask My 1Health which services apply to your situation 

Which Countries Does My 1Health Have Partner Hospitals In?

My 1Health partners with hospitals across 21 countries. The table below shows where the network operates and what each country is most sought after for by international patients.

Not sure which country is right for your condition? Your patient specialist will advise based on your diagnosis, budget, and timeline.

Get a personalised country and hospital recommendation from My 1Health 

Is Your Medical Information Safe and Private with My 1Health?

Your medical information is shared only with the hospitals being considered for your treatment, and only after you agree to proceed. Nothing moves without your consent.

How your privacy is protected

• Reports submitted via secure WhatsApp link or encrypted channel
• Shared only with the specific hospital MDT reviewing your case
• Your specialist does not share your information without explicit consent at every step
• Family updates only with your direct authorisation
• Medical records sent to your home doctor only with your consent after treatment

Sharing a cancer diagnosis, a transplant assessment, or a child's condition with a company you have just found takes trust.

54,000+ patients have extended that trust to My 1Health. The standard has not changed since the first patient in 2018.

What Patients Say About My 1Health

4.8 out of 5 from verified Google Reviews. The reviews that mean the most are from patients who are back home, recovered, and writing without being asked.

Namutebi Dorothy Ssozi

"My experience with My 1Health was excellent. Professional, thorough, and true to their word. What stood out most was the customer care and the zero charge. If you are looking for guidance on medical services anywhere in the world, I highly recommend getting in touch with My 1Health."

Mr and Mrs Ghebrab Michael

"My wife and I came to appreciate just how far My 1Health goes. The warm welcome, the responsiveness, the quality of service, and the professionalism in everything they do. Words cannot express how much of a burden was lifted from us. We are truly grateful."

Soliyana Mogess

"Laureen from My 1Health made everything easier during one of the hardest times we have faced. She was always focused on answering our questions, giving sound advice, and finding solutions that actually worked for us. She handled every request with patience and respect. We would recommend her to anyone without hesitation. We are forever thankful."

Caleb Kiplagat

"I needed medical results from Saudi German Hospital in Cairo reviewed by my doctor in Nairobi. The language barrier made it nearly impossible until I contacted My 1Health. Loise went out of her way to find an English-speaking doctor at the hospital who could locate my results and send them directly. My sincere thanks to My 1Health and Loise for the tremendous effort and support."

Read all verified My 1Health Google Reviews

Ready to Start? Here Is How to Reach My 1Health

Getting started takes under a minute. No form to complete before you speak to someone. You reach out, a specialist is assigned, and the process begins.

• WhatsApp: +1 718 550 0880
• Phone: +1 718 550 0880
• Email: [email protected]
• my1health.com — search by hospital, country, or treatment

Available 24/7. If you are not sure where to start, that is the most common starting point. Send a message, tell your specialist what you are dealing with, and let the process take it from there.

For patients researching how to choose a destination, read How to Choose the Best Country for Medical Treatment on my1health.com. For patients considering India, 10 Best Hospitals in India covers the most accessed partner facilities in detail.